A Reddit user has reported that Nvidia — a company with a $5.2 trillion market cap — declined to replace their brand-new GeForce RTX 5080 Founders Edition, one of the best graphics cards, and that the company is trying to “burn my house down” after the card’s 12V-2×6 connector lost its retention clip during the first attempt to remove the cable.
The post, shared on Thursday, December 4, in the PCMR Reddit, includes support transcripts in which the user says they were initially told the connector was safe to use before the case was escalated and ultimately ruled “customer-induced damage.”
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A clip failure removes one of the few mechanical safeguards that prevent the plug from backing out under cable tension. Support logs quoted by the user indicate an initial assessment that “everything looks totally normal from pictures.” However, the customer insisted that, after seeing the disasters the connector has caused, they weren’t willing to leave it as is. The nature of the replies led the original poster and those commenting to speculate that Nvidia support was relying on AI to analyze the customer’s pictures and respond to their concerns.