Cooler Master tells customer to dismantle 12v2x6 connector to fit Asus RTX 5070 Ti — customer service offers dubious advice that might not even fix issue

The 12V-2×6/12VHPWR power connector is already one of the most unreliable connector designs ever made for PCIe cards, even in optimal conditions. There’s no telling what the connector might do if it’s tampered with, but that is exactly what Cooler Master customer service recommended to one of its customers, Igor’s Lab reports.

The customer, who owned an Asus RTX 5070 Ti graphics card, went to Cooler Master’s support team to complain about their MWE Gold V2 1250-watt power supply’s integrated right-angled 12V-2×6 power cable not working with their graphics card’s power connector. The connector was allegedly offset inside the graphics card, preventing the cable from plugging in correctly.

Despite the customer requesting a different cable design to be shipped to them, Cooler Master customer support recommended the customer do the unthinkable, and jerry rig their existing 12V-2×6 power cable to make it work. Customer service recommended that they disconnect to remove two clips on either side of the power connector to free it from its external housing, so it would fit inside the GPU’s own power connector. The external cover is what makes the cable right-angled, so removing it essentially turns the cable into a standard straight power cable.

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Luckily, the customer was smart enough not to dismantle their existing power connector and instead bought a third-party cable from Cablemod, solving the connectivity issue and inevitably freeing the customer’s RTX 5070 Ti from a fiery death.